From the daily archives:

Thursday, July 16, 2009

Passive-Aggressive is no way to do Business

by Nick Norris on July 16, 2009

We’ve all heard the phrase, “the customer is always right..” I tend to agree with this, but there are some cases where the customer is dead wrong, and trying to fulfill expectations is impossible if you do not let them know where/how they are wrong. However, if you are going to tell someone that they [...]

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