by Nick Norris on April 25, 2009
I can honestly say that I am happy that last week is coming to an end. It wasn’t the WORST week ever, but it was pretty bad. It was a bunch of hard-hitting-hurdles that seemed to come one after another. But I’m choosing to stay positive and not let this stuff hold me down.
So, in a nutshell, here’s how my week went. I started Monday with an angry family member, and accusations that were completely irratic. Tuesday, I drove to Tempe to close a web design deal (this is a good thing); however, I haven’t heard anything back yet and I’m getting a little worried. On Wednesday, my hosting company had server issues and my site was down for the good part of three days, and they didn’t answer any of my support emails. This caused me to lose a local design job that I had in the bag, because the guy was worried that I was using an unreliable server. I also got pounded with client emails screaming about how they were losing business and griping about their sites being down.
One of my customers (who hasn’t paid in 2 months) told me that he is going to use another SEO company, because they only charge $350 per month. He actually sent me an email that contained a link to their site, and he was like, “Wow! What a great deal! Do you think I should go with these guys?” I was sooooo pissed off and insulted by this. He’s leaving a good SEO company to go with some sub-par scheme. Their site was PR-N/A (what a good company, right?). Jeesh!
Anwhoo, it was a crappy week, and I’m over it! Let’s hope that next week is better.
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by Nick Norris on April 23, 2009
Last night was interesting for me. I was in the middle of writing a new blog post about something that I was thinking about, and BAM! My site was down. I noticed when I tried to save a draft of my post, it said “Unable to Contact Server”. I figured everything was fine, and low-and-behold, it wasn’t. My hosting company had a huge internal server error that they fixed (I assume they fixed it because everything seems to be working right now).
Now, please do not get me wrong, server downtime is very common, and I am not mad because all 30 sites that I host were down for several hours, that doesn’t bother me. What bothers me is the LACK of support from my hosting company. I feel like they could have emailed me back, called me back, or something. I called their customer support and it went straight into a voicemail. I opened a support ticket and it went unanswered. I don’t know, it just sucked. The reason it sucked so bad is that there was nothing that I could tell my clients (who were calling me about the issue). I couldn’t relay the message to them, because no one was relaying it to me.
I’m done complaining. The issue was fixed, and I’m not going to criminalize my hosting company for something that they were probably stressing out about. It just sucked while it was happening. I am just saying that they should have had someone focusing on customer relations while the issue was happening. Because it may have been a problem with the server I am on, and they may not see me as a big deal, but my clients were impacted, and it makes me look like I don’t care, because they don’t care.
If you tried to visit my site earlier today, and you saw the server errors, I apologize.
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by Nick Norris on April 21, 2009
So, for the past couple of years I have been bouncing between designs for my Arizona Web Design website. I have used Joomla, Wordpress, and a couple other CMS platforms, but I have never really been satisfied. Anyway, I decided to take matters into my own hands and just design a static HTML site, and I personally like it. I designed it using the Grid 960 framework, and it only took about an hour to get the design from a mock-up to a fully functional website.
I have had mixed reviews on the site, and I appreciate all of the feedback. I have used ideas from several different people, and have ignored a few haters.
The design is not complete yet. I still have some mootools to integrate, as well as some chunks of javascript to make the site a little more appealing. I will also be changing the overall background of the site to separate the content from the background.
If you have any feedback, please let me know so I can make the right changes.
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